How do I turn auto-renew on / off

If you would like to turn auto-renewal on or off at any time, please see below. 

To turn auto-renew on:

1. Log in to your Premium account.
2. In the upper right-hand corner click on your Premium user ID.
3. From the drop-down menu, select Account settings, and your account information will appear on a new page.
4. Under Plan Details, select Enable Auto-Renew. Your membership will now be set to auto-renew and you will be charged again at the end of this billing cycle.

To turn auto-renew off:

1. Log in to your Premium account.
2. In the upper right-hand corner click on your Premium user ID.
3. From the drop-down menu, select Account Settings, and your account information will appear on a new page.
4. Under Plan Details, select Cancel Subscription to turn off auto-renew.
5. A new window will appear to ask about the reason for cancelling; please let us know so we can learn and improve. Then, click Cancel Subscription to confirm you want to turn off auto-renew. 

Note: These steps will not immediately close your account. Your account will stay active and you will continue to have access to your Premium benefits until your expiration date.

If you do not see Premium in your user ID, then you are signed in to a Basic (free) account. If you are unable to turn auto-renew off, or on, or would like us to take care of it for you, please contact us and we will be happy to help.