To prevent audio issues while playing Brainzy, please ensure that your device is not set to vibrate.
- If you have an iOS device (phone/ iPad) and your device has a physical mute switch, please make sure that it is toggled off. If your device does not have a physical mute switch (some iPads), you can tap the Silent Mode icon to turn the function on or off.
- If you have an Android device please check to ensure the device is not in silent mode.
Please contact us if you have any questions.