If you would like to turn auto-renewal on or off at any time, please follow the below steps.
To turn auto-renew "On":
1. Log in to your account with the email address used to establish Premium membership.
2. In the upper right-hand corner click on your Premium user ID.
3. From the drop-down menu, select "Account settings," and your account information will appear on a new page.
4. In the center section labeled "Plan Details" you can select "Enable Auto Renew" from the right-hand side. Your membership will now be set to auto-renew.
To turn auto-renew "Off":
1. Log in to your account with the email address used to establish the Premium membership.
2. In the upper right-hand corner click on your Premium user ID.
3. From the drop-down menu, select "My Account," and your account information will appear on a new page.
4. In the center section labeled "Plan Details" you can select "Cancel Subscription" to turn off auto-renew.
5. A new smaller window will appear to ask about the reason for cancelling; please let us know so we can learn and improve. On the last window, click "Cancel Subscription" to confirm you want to turn off auto-renew.
Note: These steps will not immediately close your account. Your account will stay active and you can access all Premium features until the previously scheduled renewal date. You can find the renewal date at the bottom of that last window.
You will not receive any further charges for this membership once auto-renew is turned to "off" and remains off.
If you do not see "Premium" in your user ID, then you are signed into your Basic (free) account. If you are unable to turn auto-renew off, or on, or would like us to take care of it for you, please contact us and we are happy to help.