Premium Membership - Failed Payments

Did your auto-renewal not go through? Did you have access as a Premium member and all of a sudden are a Basic member again? This can happen for a number of reasons including an expired card, a new account number, or the card's limit being reached. 

Because some financial institutions charge customers for failed payments, we stop trying to charge cards after a few failed attempts. At that time we terminate the account to prevent subsequent payment attempts.

If you'd like to go back to being a Premium member (and we hope you do) you'll need to repeat the sign-up process.  You do not need to create a new account.  Simply log in to your account and click on "Try Premium" (or you can visit the Premium page at and select the plan you'd like to start.

Please contact us if you have any additional questions.

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